Quality policy

NGP GOOD PET FOOD, with extensive experience in the pet food sector since its founding in 2004, is committed to meeting the needs of its customers and ensuring the safety of its products by complying with the agreed deadlines and prices. To achieve this goal, NGP GOOD PET FOOD, through strong coordination, internal management, and the collaboration of all its employees, sets as its primary objective the production of products that are clearly differentiated from others on the market.

The Management of NGP GOOD PET FOOD approaches the Quality and Food Safety System as a way to organize the company’s operations based on key pillars such as product quality, food safety and authenticity, customer satisfaction, and continuous improvement of the system’s effectiveness. The core philosophy is to maintain a food safety culture by instilling shared values, beliefs, and standards that shape the mindset and behavior toward food safety throughout the entire organization.

To this end, the Quality and Food Safety Management System of NGP GOOD PET FOOD is based on several principles:

- Achieving, maintaining, and improving the desired level of quality and food safety can only be accomplished through the commitment and participation of all personnel, making full use of their potential and skills.

- This engagement must be achieved through an understanding of how individual contributions, information, communication, and leadership actions in all areas and levels of the organization affect product quality and food safety.

- Quality is achieved by planning, executing, reviewing, and improving the Management System to prevent possible errors.

- Both Management and staff of NGP GOOD PET FOOD commit to complying with all applicable legal and regulatory requirements.

- Commitment to satisfying all our customers through the organization’s full dedication to meeting their needs and requirements, as well as legal, regulatory, and product-specific standards.

- Only by continuously improving processes, methods, services, etc., can we ensure greater internal efficiency, a better response to customer expectations, and thus, increased customer satisfaction.

- All NGP GOOD PET FOOD personnel, regardless of their roles and responsibilities, must analyze the available data related to their activities in search of improvement opportunities.

- For this reason, continuous improvement must be a permanent objective for everyone and apply to all activities carried out at NGP GOOD PET FOOD.

- Our commitment to quality leads us to pay close attention to technological advancements and the potential improvements that new technologies may offer.

Participation and collaboration from everyone are essential, so this Policy is communicated to all company personnel for their awareness and understanding.